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Returns & Exchanges

At barefoot.athome, every piece is handcrafted by artisans, which means no two items are ever quite identical, and we want you to love what arrives at your door. We handle returns on a case-by-case basis with the goal of making your purchase joyful. We stand behind what we make and want you to be satisfied with it.

Our Return Policy

We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging.

Return shipping:

  • If you're returning an item because you simply changed your mind or no longer need it, return shipping is the customer's responsibility. A prepaid label is available on request; its cost will be deducted from your refund.

    • If your item arrived damaged, defective, or incorrect; we will provide a prepaid return label and cover all return shipping costs.

    A Note on Handmade Goods

    Each piece at barefoot.athome is made by hand. Slight variations in color, texture, and finish are part of what makes every item one of a kind — these are not defects. If your item arrives damaged or clearly different from what was described, please reach out and we'll prioritize a resolution.

    How to Start a Return

    1. Email us at hello@barefootathome.com your order number and a note (or photo, if the item arrived damaged) explaining the reason for return.

    2. We'll confirm your return within 1–2 business days and let you know whether return shipping applies to you.

    3. Pack the item securely in its original packaging where possible — many of our pieces are made from natural stone and can be fragile in transit, we request you to pack them with care.

    4. Ship the item back using the label we provide (damaged/defective items) or a carrier of your choice (all other returns).

    5. Once we receive and inspect your return, we'll process your refund within 3–5 business days.

    Additional Policies

    • Damaged or Defective Items: Please contact us immediately with photos of the item and packaging so we can quickly arrange a free return, replacement, or refund.
    • Final Sale Items: Items marked "Final Sale," custom orders, and made-to-order pieces are not eligible for return or exchange unless they arrive damaged or defective.
    • Exchanges: We're happy to exchange an item for a different size, color, or piece. Reach out and we'll walk you through it — the same shipping terms above apply.
    • Refunds: Refunds are issued to your original payment method. Please allow 3–5 business days after we receive your return for the refund to appear, depending on your bank or card issuer.
    • Restocking Fees: None. Ever.
    • Time Limit: Returns must be initiated within 30 days of delivery. If you're outside that window, reach out anyway, we handle things case-by-case and want to make it right where we can.

    Questions?  Email us at  hello@barefootathome.com.