FAQs

Manufacturing:

Where are your products made?
All our pieces are handcrafted by artisan communities across Rajasthan, India. Most of our collection is made in Jaipur, Jodhpur, and the surrounding region, where craft traditions have been passed down for centuries.

Do you work directly with artisans?
Yes. We source directly from makers and small workshops, ensuring fair compensation and preserving traditional techniques.

Care Instructions:

How do I care for brass pieces?
Wipe with a soft dry cloth. For a deeper clean, use a mild soap solution and dry immediately. Brass naturally develops a patina over time — this is part of its beauty. To restore shine, use a brass polish occasionally.

How do I care for marble and stone?
Avoid prolonged exposure to acidic substances. Wipe clean with a damp cloth and dry thoroughly. Do not soak in water.

How do I care for clay and ceramic pieces?
Handle with care. Clean with a damp cloth. Most pieces are decorative and not intended for food use unless stated.

How do I care for Paper mâché?
Keep away from moisture and direct sunlight. Dust gently with a soft dry cloth.

Shipping

Where do you ship?
We currently ship across the US. Shipping times and rates are calculated at checkout based on your location.

How long does delivery take?
Domestic orders typically arrive within 5–7 business days. 

Orders & Returns

Do I have to pay for return shipping?
If your item arrived damaged or incorrect, return shipping is on us.  If you're returning an item because you simply changed your mind, no longer need it, or it wasn't what you expected, return shipping is the customer's responsibility. A prepaid label is available on request; its cost will be deducted from your refund.

What if my item arrives broken?
We're so sorry, this can happen with handmade delicate pieces in transit. Email us photos of the damage and packaging as soon as you open your order, and we'll send a free return label and get a replacement or refund moving right away.

Is variation in color, veining or texture considered damage?
No. Each piece is handmade from natural materials, so slight variations from the product photos are expected and part of what makes it one of a kind. These are not eligible for return as damaged or defective

How long do refunds take?
Once we receive your returned item, please allow 3–5 business days for us to process it and issue your refund.

Do you offer exchanges?
Yes, email us and we'll help you find the right piece. The same shipping terms apply as with returns.